Privacy Policy

Last updated: 2 June 2026

This policy explains how KLIPR (PTY) LTD ("Klipr", "we", "us") collects, uses, stores and protects personal information when you use the Klipr sports replay service. We are committed to processing personal information lawfully under the Protection of Personal Information Act, 4 of 2013 ("POPIA").

1. What personal information we collect

• Video and audio clips captured on court — these may contain your image, likeness, movements and voice.
• Booking information such as player names and court bookings, where a venue uses a booking platform (e.g. Playtomic) integrated with Klipr.
• Technical information such as device type and access logs when you view or share a clip.

2. How and why we collect it

Cameras installed at a participating venue continuously record a short rolling buffer. Footage is only saved as a clip when someone presses the courtside button. We process this information in order to:

• provide the replay service you or your venue have requested;
• let players view, download and share their own highlights;
• operate, secure and improve the service.

Our lawful basis is a combination of consent (for example, by playing on a court that displays Klipr signage, or by choosing to share a clip) and the legitimate interests of players and venues in capturing and sharing sporting highlights. The venue is responsible for ensuring it has a lawful basis to capture and share footage of its members and guests, and for displaying appropriate notices.

3. Who we share it with

We do not sell your personal information. We share it only with trusted service providers ("operators") who process it on our behalf under contract:

• Cloudflare — secure cloud storage of clips (Cloudflare R2);
• Railway — application hosting.

When you choose to share a clip (for example via WhatsApp or social media), it is sent to the recipients and platforms you select.

4. Cross-border transfers

Our operators may store or process information on servers located outside South Africa. Where this happens, we rely on operators that are bound by contractual data-protection commitments providing a comparable level of protection, as permitted by section 72 of POPIA.

5. How long we keep it

Clips are retained for 14 (fourteen) days and are then automatically deleted, unless we are required to keep specific information longer by law. Booking-related information is kept only as long as needed to provide the service.

6. How we protect it

• All data is transmitted over encrypted connections (HTTPS).
• Access to stored clips and systems is restricted and authenticated.
• Venue and device credentials are stored in hashed form, not as plain text.

7. Your rights

Under POPIA you have the right to:

• ask what personal information we hold about you and request access to it;
• ask us to correct or delete your personal information;
• object to our processing of your personal information;
• withdraw consent, where processing is based on consent.

To exercise any of these rights, email klipr.privacy@gmail.com. We will respond within a reasonable time.

8. Complaints

If you are unhappy with how we handle your personal information, you may lodge a complaint with the Information Regulator:

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent version.